Assurance / How the score works

How the score works

Seven measures, weighted to 100, then caps. Qyro admins edit the model; customers see the explanation.

Model v1.2 live

Score = Σ ( weight × result ) then apply caps

Result is 0 to 1 per measure. Recalculated when any linked record changes, and at least hourly.

Measures

Weights must total 100 · now 100

Measure	Result is	From	AI Triage Platform	Lost
Documents	Share of in-scope documents approved and inside their review date	Library	6 / 20	−14
Hazards controlled	Share of hazards with an approved control and no overdue review	Hazard Studio	15 / 15	0
Plan items live	Share of plan items with a live, in-date way of knowing	Assurance Planner	6 / 15	−9
Evidence in date	Share of required evidence present and unexpired; −50% weight inside 30 days of expiry	Evidence	7 / 15	−8
Work on time	Share of CAPAs, workflow steps and tasks not overdue; CAPAs count double	My work · CAPA log	12 / 15	−3
Training	Share of required training complete for each person’s role	Training	10 / 10	0
Incidents handled	Share of incidents meeting each step’s deadline	Incident Studio	8 / 10	−2

Untriaged incident past its deadlineScore capped at 50On

CAPA overdue by 30 days or moreScore capped at 70On

Expired certificate shown in a Trust Portal−5 pointsOn

Measure with nothing in scopeIts weight is shared across the othersOn

v1.3 · draftIncidents weight 10 → 12 · preview: average −1.4 across customersDraft

v1.2 · live since 1 OctAdded the portal certificate ruleLive

v1.1Retired 1 OctRetired

Stored as versioned configuration. Every score records the model version that produced it.