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AI Triage Platform

DCB 0129, as manufacturer · GP Triage · 31 hazards, 26 suggested by Qyro

Themes in scopeHazardsTableControls
4 high-confidence suggestions are ready to triage

Use of AI triage outside its validated population or purpose

ChainBow-tie
Status
Approved · medium confidence · suggested by Qyro
Theme
Foreseeable use of the system outside its intended purpose
Owner
Deploying organisation
Linked
INC-014CAPA-008Plan item P-02NHS DCB portal
Initial risk
Major severity × medium likelihood, score 12
Affects
Clinical triage via Infermedica MGPPatientAutomated routing and booking without clinician reviewDeploying GP practicePatient entry and demographic matching

What could go wrong

6 causes
  1. 1The intended purpose and exclusion criteria of the Infermedica MGP are not made clear to patients at the point of entry, so excluded groups still attempt triage.
  2. 2Nothing in the GP Triage workflow actively prevents use by patients outside the validated population, such as young children, proxies entering data for others, or patients in crisis.
  3. 3Practices under local pressure extend GP Triage to pathways such as urgent same-day or safeguarding triage that it was not configured or assessed for.
  4. 4Patients and administrative staff assume the AI triage covers all presentation types, including red-flag or mental health emergencies, because no clear scope statement is shown.
  5. 5Automated routing or booking without prospective clinician review acts on an out-of-scope triage outcome as if it were valid, without a human check.
  6. 6Staff onboarding new appointment integrations are not trained on which patient groups should bypass AI triage entirely.