Incident Studio
Two open. One to triage.
| Ref | Severity | Incident | Reported through | Current step | Priority | Owner | Reported | Status |
|---|---|---|---|---|---|---|---|---|
| INC-014 | ? | Urgent case routed to routine | Riverside portal | Triage · due today | P1 | ZY | 13 Oct | Open |
| INC-013 | 2 | Duplicate patient record created | Hillside portal | Root cause and CAPA | P2 | ZY | 2 Oct | Open |
| INC-012 | 1 | Outcome email sent twice | Internal | Closed | P3 | BC | 20 Sept | Closed |
| INC-011 | 3 | Excluded age group reached triage | Internal | Closed | P1 | ZY | 18 Sept | Closed |
Settings
Step deadlines
| Step | P1 | P2 | P3 |
|---|---|---|---|
| Triage | Same working day | 2 working days | 5 working days |
| Engagement | 2 working days after triage | 2 working days | 2 working days |
| Closure target | 30 days | 60 days | 90 days |
Who is told
New incident reportedOwners, admins and the product’s CSO
Step overdueStep owner, then the incident owner after 1 day
Reporting bodies shown in triageMHRA, ICO, LFPSE